GENERAL TERMS AND CONDITIONS OF WEB SHOP SERVICE ON THE WEBSITE WWW.BIOBAZA.EU
Welcome to the Internet site and web shop www.biobaza.eu that you can access privately without charge, according to the General Terms and Conditions below. Please review them carefully and in detail.
By accessing www.biobaza.eu and using the site, each user agrees to comply with these General Terms and agrees to apply the provisions of these General Terms to it.
1. GENERAL TERMS
The General Terms and Conditions are available at the site and we appeal to customers to inform themselves in detail before using the website www.biobaza.eu.
These Terms and Conditions of use for Internet commerce, product assortment and other data related to the Internet store, as well as all other content, are subject to frequent changes, so the site's Terms and Conditions of the Internet store should be checked during each visit, especially when purchasing within the web shop. During each visit to the site, it is expected that you agree to the existing Terms and Conditions of Use of the Internet Store.
All materials found on the www.biobaza.eu web site are the sole property of Biobaza, Magdis LLC., or are used only with the explicit permission of the copyright holder and the right holder of trademark and / or design. Any copying, distribution, transfer, publication, linking or modification of these web sites without the explicit written approval from Magdis LLC is prohibited. Violation of the general conditions of operation and use may lead to the initiation of litigation and / or criminal prosecution against the perpetrator for breach of copyright, trademark rights or other intellectual property rights.
Documents published on this site may only be copied for non-commercial purposes or individual use only, and with respect to all copyrights, other proprietary rights, and any limitations on such rights.
Terms define the relationship between the site visitor, buyer and seller regarding terms and conditions for ordering a product, price of the products, payment, delivery, quality of the product, claims, refund and delivery, protection of personal data and other issues related to the use of the www.Biobaza.eu and online purchases.
All issues not governed by the special terms and conditions of use of www.biobaza.eu , the General Conditions of business and present Legislation of the Republic of Croatia shall apply, as well as other relevant international regulations.
Within these General Terms the following terms and definitions are used:
www.biobaza.eu - is a registered domain, web site and web shop owned by the company and manufacturer of the Biobaza brand, Magdis LLC., Augusta Senoe 37, 10431 Sveta Nedjelja, OIB: 67546850528
Manufacturer: Magdis LLC, Augusta Šenoe 37, 10431 Sveta Nedjelja, Croatia / OIB: 67546850528
Seller: Hampton j.d.o.o. (MBS): 081081593, Personal Identification Number (OIB): 09246061762, IBAN: HR 3723600001102591429, opened at Zagrebačka banka dd, Zagreb, Croatia, registered in the Court Register of the Commercial Court in Zagreb under the registration number: (MBS): 081081593, Zagreb, Croatia;
Hampton LLC is a distributor of products sold at www.biobaza.eu web store and provides trade representation in legal business - between www.biobaza.eu and the buyer in the legal business of selling goods, and organizes the transport of items of sale.
Relations at the www.biobaza.eu web store are conducted between the seller (Hampton j.d.o.) and the buyer (registered users of www.biobaza.eu)
Buyer: a person who registers his/her personal data and orders at least one product offered at www.biobaza.eu
Web site visitor: a person who accesses www.biobaza.eu and without registering examines the product offer and the content of the site
Users: Buyers and Visitors of the page combined
User Data: User's Email address and password that only provide access to protected areas of the page
Personal Data: Information on a registered Buyer that allows ordered products to be charged and delivered to the Buyer
Use: implies access to www.biobaza.eu in order to receive information about content, offers, products, and purchase of products
Online purchase: purchase of products through www.biobaza.eu
Retail Price: The price indicated on each product is expressed in Croatian kunas (HRK) or Euros (EUR) with the corresponding VAT in the amount of 25%, depending on which country the buyer is purchasing from
Accepted bid: the bid at which the payment was made;
Transaction: Payment or refund of the payment after the Seller has sold the Product to the Buyer, using the intermediary's payment service that the Seller accepts, by bank transfer, or in any other way permitted by the Seller, regardless of the delivery method.
Purchase Agreement: Purchase Agreement between Buyer and Seller that is concluded at the moment of payment confirmation for the Product, or when the Buyer confirms the order and makes payment through the offered payment options in the Web Store.
Accepting the General Terms
These General Terms and Conditions are compiled in accordance with the Consumer Protection Act, the Electronic Commerce Act and the Mandatory Obligations Act (ZOO), together with the information published on the www.biobaza.eu website represent a pre-notification notice within the meaning of Article 57 of the Consumer Protection Act.
By accepting these Terms, the User expressly agrees that:
- The seller cannot be held responsible for the behaviour of the service user and that the risk of possible damage is borne entirely by the users of the service, in accordance with the positive regulations of the Republic of Croatia and the EU.
- The Seller is not liable for any temporary unavailability at www.biobaza.eu , or for partial or complete discontinuation or malfunction.
- www.biobaza.eu may be temporarily unavailable or available in limited scope as a result of system maintenance in case of system upgrades and / or higher force problems and the Seller is not liable for any possible damage.
- Seller reserves the right to modify, temporarily or permanently discontinue any element, as well as the services it provides on www.biobaza.eu , without the prior approval or notification of the user, with the application of good business practices.
- The Seller is not liable for technical problems that may lead to delays and / or wrong electronic data processing.
- The Seller reserves the right to cancel unrecognized user accounts or accounts that are inactive for a longer period of time.
By using www.biobaza.eu it is considered that the User is familiar with these General Terms and accepts the same. Seller disclaims any liability for any controversial issues that may arise due to the fact that the Site Visitor, Customer and / or Buyer did not read the General Terms.
Obligations of users when using www.biobaza.eu
The User agrees not to:
• Use the Seller's Website in any way that is contrary to the applicable regulations
• Enter the Seller's Website or distribute any content that violates the applicable regulations, modify, delete, or destroy any information on the Seller's Website.
Documents, Data and Information
Documents, data and information published on the Website may not be reproduced, distributed or used in any way for commercial purposes without the express consent of the Seller or in any manner which may cause damage to the Seller or any third party.
The User has no right to download, duplicate, modify, edit, distribute, display, delete, transmit, sell, resell, adapt, modify content, create derivates, incorporate content on other Internet sites or media or use it in any way except for personal purposes.
Product photos displayed on www.biobaza.eu match the actual appearance of the product, but due to the possibility of individually adjusting the monitor, there may be deviations in the product view on the Visitors screen.
In case of any possible discrepancy between the product image shown on the screen and the product delivered, where there is no product defect, it is not the basis for the return of the product.
Use of site
The Seller is free of any liability that may arise or is in any way connected with the use of the Website as well as any harm to the devices and data stored on those, which may arise to the User or any other third party in connection with the use or misuse of he www.biobaza.eu content, and other cases for which the Seller is not responsible.
Services provided by the Seller under Web shop at www.biobaza.eu do not include costs incurred by Users using computer equipment and site access services. The Seller is not liable for the cost of the phone, Internet traffic or any other charges nor is responsible for any damages that may arise due to the disconnection of the Internet connection when using the Web shop.
A customer must be an adult and a business competent person. For juveniles and business incompetent persons, the contract can be concluded by their legal representatives. The Seller is not liable for any action contrary to this directive.
Claims of Protection and Rights Violations
Seller respects intellectual property rights and other rights of third parties. All rights of publishers and program holders on the recorded and printed works are reserved. Publisher is a producer of the Biobaza brand, Magdis LLC, Augusta Šenoe 37, 10431 Sveta Nedjelja, OIB: 67546850528
2. MODIFICATION OF GENERAL CONDITIONS AND OTHER DIRECTIVES
The Seller reserves the right to modifythe General Terms and Conditions without prior notice. Users are required to check the applicable General Terms and Conditions upon each use of the Website, and in particular upon use of the Web shop.
Validity of General Terms
For online shopping, the General Terms and Conditions apply at the time of ordering the product.
WEB SHOP AND DELIVERY
3. WEB SHOP AND PAYMENT
The web shop is available in the territory of the Republic of Croatia and states that are members of the European Union.
The minimum order value in Biobaza online shop is 20 Euros
During use of the www.biobaza.eu website, users are obligated to give correct, valid and complete personal information, especially while filling in the registry form. Otherwisethe Seller is authorized to forbid access or service delivery that is offered.
During the ordering of each product on offer, users agree to these General Terms and confirms that he was informed about the main product features, the name and the location of Seller, their phone number, e-mail address, business place address, address for sending complaints, retail price, expenses and delivery conditions, payment conditions, procedure for resolving complaints, terms, deadlines and procedure for unilateral termination of a contract, the consumer right to terminate a contract concluded through means of distance communication within 14 (fourteen) business days, situations in which the right of consumers to terminate the contract is excluded, the costs of using the means of distance communication, the period in which the bid or the price apply to, to this General Conditions, and all of this before the conclusion of a sales contract.
When ordering for the first time at the web shop, it is necessary to register at www.biobaza.eu via electronic form with correct, valid and complete personal information.
If you are not a registered user or buyer but still want to receive our notices, you can subscribe to our newsletter at the right corner of the home page.
By registration User:
● Accepts General Terms wholly
● Confirms that his/her information provided is complete, accurate, true and valid
● Gives the Seller approval that, in accordance with the Personal Data Protection Act, he may process User's personal data for the purposes of his own records, for the purpose of creating a customer database, for notification of new products and services, promotions and protecting user interests and preventing any misuse
Registration or creating user account is meant for only one person and it is not permissible to share information about registration or user account with third parties. User is obligated to keep the data about user account and password. The Seller considers each registration as a special right and is not allowed to use a third-party registration or user account.
The User is also liable for all unauthorized activities executed under his / her username and / or password, if he/she has not previously notified the Seller about any unauthorized use of his / her username and / or password (or suspicion).
Changing the data is possible after login, on the Personal Page, where you can also view information about active orders.
3.2. Precontractual notice
According to Article 57 of the Consumer Protection Act, the Seller shall notify the Buyer in a clear and understandable manner regarding:
1. the main features of the product, to the extent that it is appropriate with respect to the product and medium used for notification
2. its name and headquarters, telephone number and email address to which the consumer can address his / her potential complaints
3. the retail price of the product and the costs of transport, delivery or postal services
4. terms of payment, terms of delivery of goods and manner of solving possible consumer complaints
5. the conditions, time limits and the procedure for exercising the right to unilaterally terminate the contract as well as the one-off termination contract in accordance with Article 74, paragraph 1 of this Act, in cases where such right exists
By agreeing to these General Terms and Conditions, the Buyer agrees to be provided with Confirmation of an Advanced Notice at the e-mail address he/she provided as a contact when placing his/hers order or by post to his/her home address along with the Delivery of the Product and the Account.
3.3. Online purchase procedure
You need to click on the “registration” link at the top right corner on the www.biobaza.eu homepage. Write your preferred username in the “Registration” box, your name, surname, country, e-mail and password and then klick “Register”. For every other login go to the “Log in” option at the top right corner and under “existing user” box fill in your user information.
After registration, the User has access to the desired products on the Seller's pages, becomes aquainted with the pages products, that are clearly identified with all the necessary details including: name, description, price with VAT included and similar. If the User decides to purchase a particular product, after becoming familiar with the content of the page where the Seller has provided all the details of the same, he chooses the "Add to Cart" option.
Occasionally we send Promo codes to newsletter subscribers via e-mail or other communication channels. Promo codes bring various benefits, from gifts to discounts. Every code has a deadline and is used by entering the valid Promo code in special frame in cash register and then pressing “enter”. The Buyer can use only one Promo code per purchase.
The amount of Promo codes is expressed in percentage (%) and it refers to price discounts at the web shop, though the amount varies depending on the promotions.
After adding all chosen products, the User goes to the “Cart” option at the top right hand corner of the www.biobaza.eu page, where the completed cart content is shown. At this point, the user can review their order, add or remove products or services and adjust their amount. After the cart content editing process, the User chooses the "Confirm Order" option to save wanted changes and make the purchase.
The Seller delivers only to member countries of the European Union through a reputable delivery service.
At this step, the delivery address is taken from the address that the User entered during Registration on the web site www.biobaza.eu.
If the Buyer's address differs from the delivery address, the Buyer submits a new order delivery address.
The delivery price will depend on the delivery address of the order and the quantity of the ordered products, or the weight of the ordered products.
The delivery prices are defined by the table value for each country, by the weight classes in kilograms:
-1th class: price < 2kg
-2th class: price < 3kg
-3th class: price: <5kg
-4th class: price: <15kg
-5th class: price: <20 kg
The delivery price will be shown to the Buyer after completing the order and selecting the delivery address.
In our web store, you can pay for all your orders via your PayPal account, a popular electronic payment service that provides secure and easy online payment.
You can also make payments by direct transfer of funds from your bank account to Seller's transaction account.
You will be able to pay for Ordered Products and Delivery according to the model you choose when ordering. Payment of the Product can be made:
• one-time online payment via PayPal
• one-time payment to a transaction account
Payment is deemed to have been made at the moment of the authorization by PayPal or at the time the payment is recorded on Seller's Transaction Account.
For PayPal payments at www.biobaza.eu it is necessary to know the following:
If you are buying from Croatia, the value of your product cart and the shipping cost will be converted from HRK to EUR since PayPal does not recognize HRK as a payment currency. The order amount of your credit card linked to a PayPal account will be charged through the conversion of the price from EUR in HRK according to the current exchange rate of the Croatian National Bank (https://www.hnb.hr/temeljne-funkcije/monetarna-politika/tecajna- list/tecajna-lista)
As a result of conversion (converting the price from HRK to EUR) in the case of PayPal payments, there is a possibility of a difference in the stated product price at www.biobaza.eu and the amount of the cart.
The cost of converting currency is borne by the buyer.
What is PayPal?
PayPal is an e-commerce tool which acts as a payment broker between buyer and seller through online transfer of funds. One of the biggest benefits of PayPal is that the user does not leave a credit card or bank account number when paying at a web store, thus significantly reducing the risk of misuse of personal information. For this reason, PayPal is accepted by the user as a secure intermediary between the two parties. Link https://www.paypal.com/hr/webapps/mpp/buyer-protection
You can open your online account for free, and you can buy online with your PayPal account, transfer money, and receive money online. These services to you as buyer are free, and PayPal earns by charging merchants a fee for each transaction.
If you want to open a PayPal account, you need your own e-mail address and credit or debit card. Click on this link to open your own PayPal account (https://www.paypal.com/hr/cgi-bin/?cmd=_display-country-functionality-outside).
If you make a payment from Croatia by paying to Seller's transaction account, payment is made in the currency of HRK and there is no conversion of currency in that case.
In the case of PayPal payment, all payments from Croatia will be made in EUR currency and the value of your product cart will be converted from HRK to EUR, since PayPal does not support the HRK as the currency of your order payment.
The amount of your PayPal credit card order will be charged through the conversion of the price in euros to HRK according to the current exchange rate of the Croatian National Bank. You can check the current exchange rate by clicking on the exchange rate list (https://www.hnb.hr/temeljne-funkcije/monetarna-politika/tecajna-lista/tecajna-lista).
As a result of conversion (converting the amount of the purchase from HRK to EUR) in the case of PayPal payment, there is a difference between the displayed product prices at www.biobaza.eu and the amount of the cart.
Payment throug Seller’s transaction account
If you choose to pay through Seller’s Transaction Account, the amount of your order plus shipping costs will be required to be paid through a bank transaction, that is direct payment to the Seller account via internet banking, bank, post office or other payment channels common for your ordinary bills.
When choosing this payment method, your email address will receive all the information you need to make a payment, including the number of the bill on which you need to pay the order value.
Payments are received at the Zagrebačka banka giro account d.d. IBAN HR3723600001102591429
This final step in the online shopping process is a place where the user can view all the details on payment options, delivery, cart product content, total value and other information before finally endorsing the purchase (this step is considered as pre-notification).
If some of the data is incorrectly entered, the user can return to the step where he entered it and modify them. Once the Customer verifies that all data has been entered and quantities and products ordered are correct, he chooses the "order" option. When the order is successfully received by the Seller, a message "Order Received successfully" is displayed to the Buyer. The customer’s email address will be emailed to the details of the order. In case of an error occuring during the electronic order process, the message "Order unfortunately failed" is displayed to the user. In this case, the order is not deemed to have been executed.
A bill will be included in the package (or one of the packages if the ordered item is delivered in multiple packages), unless the delivery address differs from the customer's address. In that case, the bill will be sent by email to the buyer's address.
Inability to deliver
If some of the products ordered cannot be delivered, the seller will contact the buyer via e-mail and notify him/her of the situation. The buyer may cancel the ordered product or request a replacement product. All other ordered products will be delivered to the Buyer.
4. STATEMENT ON ONLINE PAYMENT SECURITY
PayPal, an advanced card payment system, is used for payment on our web store via the Internet (https://www.paypal.com/hr/webapps/mpp/buyer-protection)
5. PRODUCT PRICES
All the stated prices of products and the prices for delivery are retail and expressed in HRK - Croatian kuna, or in EUR (for Buyers outside of the Republic of Croatia) and contain the corresponding VAT. The price of the product does not include delivery costs.
Prices, terms of payment and promotional offers are valid only at the time of order and / or payment.
The web store's price list is executed on multiple levels and is controlled in detail, but no matter how high a level of control, there is a possibility of error. Such situations are extraordinary and we apologize in advance to our Customers who will be notified about the situation, the incorrect price for the particular product and the possible inability to deliver a Customer's specific order.
Expressed prices are subject to change and any changes will be timely recorded within the web store. Seller is authorized to change prices without prior notice.
Bargains, discounts and promo sales
Within the web shop, discounts and daily or weekly sales promotions will be made for each Product, Product Group, and / or all Products.
Prices, terms of payment and discounts are valid only at time of order. With promotions, the sale of products on discount is limited.
6. SOLD-OUT ITEMS
In certain cases, because of high demand, it is possible that the Seller will not be able to deliver some of the Products ordered, meaning that some of the Products from the offer are sold in full or in part. In the case of Sold Out Products, the Buyer will be notified by e-mail before the goods are delivered and in this case the Seller is not responsible for any liability.
It is possible to make purchases and delivery of the products through www.biobaza.eu, in the territory of the Republic of Croatia and the territory of the member states of the European Union. We deliver by reputable delivery services. Delivery is completed at the home or business address provided by the Buyer at the time of purchase at www.biobaza.eu.
Within 24 hours from the purchase of the Sale Agreement (execution of payment per order created in the web store), we will fill the order with the delivery service with the exact location and contact who will acceptthe goods.
We will pack the goods properly for the carriage of goods to prevent damage or impairment of the contents during transport (placing the contents of the shipment in the appropriate packaging - wrap, box etc.).
Delivery deadlines are shown in the table in the "Shipping Costs" section.
The delivery price depends on the delivery address (Croatia or EU Member States) and depends on the weight of the package itself.
The delivery price is always displayed separately and printed on the bill. The Seller charges the Customer for delivery of the Products according to the price list and the packaging of the product is included in the delivery price.
The delivery price will depend on the delivery address of the order and the quantity, or the weight of the ordered products.
The delivery prices are defined by the table value for each country, by the weight classes in kilograms:
This price list is informative and changeable. Valid delivery prices are visible at time of order. The delivery price will be shown to the Buyer after completing the order and selection of a delivery address.
The seller is not responsible for any delays in delivery or damages and other obligations that are in the domain of the delivery service, but will, in agreement with them, provide a quality service for each customer.
Shipment to buyer
Each shipment shall be verified and signed by the Recipient upon receipt of the goods. According to the provisions of the Mandatory Relationship Act, the consignment of a delivery note shall be deemed that products have been delivered in an undamaged condition by the deliverer, and thereafter the carrier is exempt from any subsequent liability. The sender will indicate the reference number of the accompanying documentation in the acceptance list, with a later signed list with the reference number to prove the delivery.
Receipt of goods
Upon delivery od the purchased Product, Buyer receives all documentation accompanying the product, invoice and receipt of the shipment which is required to be signed, if there is no reason for a complaint. By signing on the receipt of the shipment, the Buyer acknowledges that during the acceptance of the Product, he has undertaken a review of the Product and it has been accepted without any visible damage, that it quantitatively and qualitatively corresponds to the products from the account and that all the documents have been delivered with the products according to the legal regulations.
If during the review of the submitted products, the Buyer finds reasons for complaint as described above, the goods must be immediately transferred to the deliverer because the complaints filed after the delivery of the delivered Products will be disregarded by the Seller.
When purchasing the delivered Product, the Buyer is obliged to check the delivered product for any visible external damage to the shipment and / or the products inside the shipment and immediately claim them to the delivery worker and refuse to take over the delivered products on which their is visible damage.
If a product has a hidden fault that could not be detected by a regular review during acceptance, but only when opening the product - the buyer is entitled to one-sided termination of the contract and refund, replacement of the product, removal of or reduction of the price.
Inability to deliver:
If the Buyer or authorized dealer does not accept the shipment at the delivery address himself, the goods will be temporarily stored in the post office or at the local / regional courier service department and will give the Buyer a notice with exact information and a telephone number where he can arrange the term of the next delivery.
A wrongly delivered product
In cases where the product is shipped to the Buyer different from the one he/she has purchased, the Buyer is entitled to the Delivery of the Ordered Product and, if it is not possible, the Buyer is entitled to a refund for the amount of the Paid Product, the Delivery Price and the Cost reimbursement and is obliged to return the wrongly delivered Product.
Refusal to take over the shipment
In case a Customer does not want to accept the Product or refuses to accept the Product for no valid reason, the Seller reserves the right to demand reimbursement of costs for packaging, transportation and other possible costs.
TERMINATION OF CONTRACT
8. 8.TERMINATION OF CONTRACT AND RETURN OF PURCHASED PRODUCT
Termination of contract
Buyer can terminate the contract (cancel the order):
1.Unilaterally, without any reason with deadline of 14 days after delivery date of the product
2.In case the delivered product is defective
8.1.Unilateral termination of the Contract
If the buyer decides to cancel the contract (cancel the order) before the goods are delivered for delivery, the refund will be made within three (3) business days.
According to the Consumer Protection Act, in the case of distance purchases (when not for personal acceptance but delivered via a delivery service), you are authorized to terminate the Contract unilaterally, not giving reasons for this, within 14 days from the date of delivery of the product or delivery of the last product from the order. You can download the standard information sheet for a one-off termination agreement on this link on this linka
You may unilaterally terminate the contract using this form or by any other unambiguous statement in which you express your will to terminate the contract and provide the necessary order information as stated in the One-time Merchandise Sale Agreement Form.
In the case of a unilateral termination of the contract, we will act according to the Consumer Protection Act or the Mandatory Relationship Act. The refund of the merchandise, for which you are seeking a unilateral termination of the contract, will be completed without delay and within 14 days from the day the goods are delivered to the warehouse at the address of the manufacturer: Magdis LLC, Augusta Šenoe 37, 10431 Sveta Nedjelja, Croatia, or after receipt of a certificate confirming that you have returned the goods to the warehouse and that the warehouse received the goods. Refunds will be made in the same way that you made your payment. Please note that when refunding the card money, the refund process may take a couple of days longer until the amount is visible on your card account.
Returns must be made by the Purchaser without delay, at the latest within 14 days of the date of the unilateral termination of the contract. According to the Consumer Protection Act, the buyer is liable to bear the direct costs of returning the goods if he / she uses his right to unilaterally terminate the contract. In accordance with Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any impairment of the purchased product resulting from the handling of the purchased product.
The prerequisite for a unilateral termination of the Agreement is that the Product was not used and was returned to the Seller in the identical condition in which it was accepted by the Buyer, in the original packaging, with the declaration and with the relevant bill and documentation.
The buyer is liable to bear the costs of delivering the goods to the Buyer and to return the goods to the Seller if all the Seller's conditions are fulfilled, that the product / products that have been ordered and delivered Buyer are undamaged.
8.2.Termination of Contract due to damaged product
If the reason for refund or replacement is a damaged or defective product, replacement is at the Seller’s expense, in case that the Product was accepted without any visiable damages during transportion.
If the Product is damaged by the delivery service and the Buyer notices reason for reclamation because of the way of handling the product during delivery, the Buyer should claim damages right away to the deliverer because reclamations regarding transport and delivery will not be taken into account after delivery of products.
Return of products
Ordered products are packed in a way that they won’t be damaged by common transport services. Packages can contain varionus protection materials to prevent breaking (paper, styrofoam, sponge and/or similar protection).
In every case of the return of products, the Buyer is obligated to return the whole product to the Seller, in the condition they were delivered inside the original package (commercial packaging product was delivered in), with all coresponding parts and documents and every feature, whose purpose is to show how Product was not used or damaged, should not be removed or damaged.
If the Buyer returns the Product that is defective, has major damages or with missing parts and documents, and if he/she does not deliver the Product within 14 days from termination of contract, it is considered that the Buyer did not fulfill his/hers obligation to refund the goods and the Seller is not obligated to refund the money or send a replacement.
In the case of contracts concluded at a great destance, because of its nature it may not be returned in the usual manner described in point 7.2. Under these General Terms and Conditions, the Buyer shall also bear the costs of returning the Goods. The buyer must make a refund of the goods without delay and within 14 days from the date when, in accordance with Article 74 of the Consumer Protection Act, he informed the Seller of his decision to terminate the contract. It is considered that the Buyer has fulfilled his obligation in time if, prior to the expiry of the above mentioned deadline, he or she submits the goods to the Seller. The buyer is responsible for any impairment of the goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics and functionality of the goods.
The order returns must be made to the manufacturer's address: : Magdis LLC., Augusta Šenoe 37, 10431 Sveta Nedjelja, Hrvatska
The justification of the refund
If the refund request is justified, the Seller will, to the account of the request, refund or replace the Product with a new one within a maximum of 15 days from the date of receipt of the returned Product to the address indicated on the form for reclamation.
If the Seller has undoubtedly determined that the Product Claim is unjustified or that the Product is defective due to inadequate handling or use, the Seller is not obligated to make a refund or to supply the replacement product with a written explanation of the reasons for refusing the refund or replacement request.
The Seller guarantees the quality of the product that is guaranteed by BioBaza manufacturer, Magdis d.o.o.
We will respond to all your remarks and objections within a maximum of 15 days.
In order to give you, in accordance with Article 10, paragraph 5 of the Consumer Protection Act, confirmion of receipt of the written complaint, and then reply to the same, it is necessary that you provide true information in a written statement with an address for the submission of the response to the objection.
10.ONLINE DISPUTE RESOLUTION
Through the special EU regulation from 15 February 2016, disputes over online purchase across the EU can be resolved through the ODR platform
If you encounter a problem during an online purchase within the EU (defective product, inability to substitute products, etc.), you can submit your objection in a faster and simpler way on the ODR platform link.
The advantage of this platform is that it can be used by consumers and traders, and the complaint can be submitted in any of the 23 official EU languages.
DECLARATION ON PROTECTION AND PERSONAL DATA COLLECTION
11. 11.DECLARATION ON PROTECTION AND PERSONAL DATA COLLECTION
Privacy of personal data
The Seller uses various marketable measures and tools to protect your personal information. Unfortunately, no data transfer over the Internet can be completely safe. For this reason, the Seller cannot guarantee the protection of any information transmitted to www.biobaza.eu and is not responsible for any misuse by a third party receiving such information.
Any person who has given consent to collect and process data may, without justification, withdraw his or her consent. In that case, any further data collection, termination of membership on the site, and any eventual obligations incurred during the membership period ceases.
The Seller undertakes to protect the privacy of the personal data of all Registered Users of the www.biobaza.eu site and will act with them in accordance with the Personal Data Protection Act and other applicable regulations.
Prior to accessing certain content, for Users it is a mandatory registration that includes the voluntary entry of their own personal data. In the case of consent to the disclosure of personal data, it shall be deemed that the User has agreed to the terms and conditions of use of the personal data provided under these General Terms and Conditions under which the Seller is entitled to collect, use, process and transmit personal data necessary for the use of the Website in accordance with the provisions of the Act On the protection of personal data.
The Seller will collect User Data for:
• the need for a better understanding and understanding of the individual needs and requirements of the users as well as the development of the best possible quality of all Seller services that result in increased user satisfaction;
•contacting the Beneficiary in writing, by telephone, by SMS and / or by e-mail and submitting to the home address materials to inform him about the benefits and novelties in his offer;
• providing data to third parties (eg delivery service) necessary for the performance of the above purposes
The Seller will keep personal information private as much as is necessary for the purposes contemplated by these General Terms and Conditions. After the expiration of that time, personal data will be destroyed, deleted, or made anonymous in a manner that ensures that personal data is maintained.
Seller will not disclose personal information of the Beneficiary to third parties, except for the purpose of performing the service, protecting the interests of the User and the Seller and preventing possible misuse.
The Seller shall ensure that the Personal Data of the User is kept in a secure place (including reasonable administrative, technical and physical protection to prevent unauthorized use, access, disclosure, copying, or modification of personal data), accessible only to Seller's authorized persons.
Seller agrees to allow Users to access their personal information to ensure that personal information is accurate, complete, and up-to-date.
If Users request correction or deletion of their personal data, the Seller will change or remove such information. By choosing to delete personal data, Users agree that they will be disabled access to certain content on the web site.
When providing personal information, the User guarantees that they are complete, true, accurate and up to date.
Personal Data Protection and Third Party Accessibility
The Seller does not record or store the Transaction Data of the Beneficiary required when paying via credit cards. Credit card payers use third-party services (PayPal) that encrypts your data.
Providing user data available to third parties
The Seller guarantees that the User's e-mail address and other information will not be made available to third parties by legal and natural persons without his / her consent. Except for the above mentioned, the delivery service, authorized services of the executive branch of the Republic of Croatia, for the purposes of investigative actions based on a valid court order, for the purpose of performing the service, protecting the interests of the user and the Seller and preventing possible misuse.
If the Seller fails to respond to a random mistake or error due to force majeure or other objective circumstances causing an accidental violation of the User's security of the data he is not responsible, but guarantees that the error will be remedied, as far as possible, as soon as possible.
What is a cookie?
A cookie is information stored on your personal computer at the time of browsing the web site you visited. Cookies make it easier to use since they save your website settings (language or address) and restart them once again. This way, the information is customized to your needs and the usual ways of using it.
From simple information settings, cookies can also save a large amount of personal information (name, email address) for wich you need to give full access. If you have not enabled them, cookies cannot access the files on your computer. Saving and sending cookies are not visible to you, but you can choose to approve / reject cookies, delete saved cookies and other cookie related activities in the settings of your chosen web browser.
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INFORMATION ABOUT TRADING COMPANY
13. 13.INFORMATION ABOUT TRADING COMPANY
Hampton LLC is company with limited liability for trade and services, registered in the Court Registry of the Commercial Court in Zagreb under the registration number of the registration subject
Core capital: 200 kn paid in full
IBAN: HR 3723600001102591429, open at Zagrebačka banka d.d., Zagreb, Croatia;
Address: Krndijska 36, 10000 Zagreb, Croatia
Tel: ++ 385 98 302 545